FAQ – Frequently Asked Questions

We currently accept two secure payment methods:

PayPal: You can pay directly from your PayPal account.

Payoneer: We also accept payments via Payoneer, which ensures convenience and security for our customers.

The shipping fee is fixed for each order at $6.99. No matter how much you buy, the shipping fee will not change.

Currently, Gerlach.store only ships within the United States. We do not support international shipping.

After your order is placed and paid for successfully, we will process the order within 1-3 business days. Once processing is complete, the order will be shipped.

Once your order has been shipped, we will provide a tracking number via email. You can use this number to check the status of your order.

We accept returns or exchanges within 14 days of receipt, provided that the product is unused and has all tags intact. Please contact us via email [email protected] for more details on the return process.

You can contact us via:

Email: [email protected]
Phone number: +1 608-403-4972
Business hours: 8AM – 6PM (Monday to Friday), closed on Saturday and Sunday.

We regularly have seasonal promotions and special events. You can follow our website or subscribe to our newsletter to receive information about the latest offers.

We hope the above answers will help to answer your questions. If you have any further questions, do not hesitate to contact us!