Returns policy
How to return a product?
We accept return within 30 days of goods delivered. All sale and personalised items are final and cannot be refunded.
Return cost:
The original shipping fees are non-refundable.
Return Eligibility:
To return, items must be unworn and returned with original packaging, including all protective materials and stuffing. Please pack the return item(s) in its original packaging, and including all original accompanying documents.
Returns that do not meet our policy will be rejected.
If in the rare instance that you find a purchase is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you, please email us at support@gerlach.store within 48 hours of receiving your order with details of the damaged, faulty or wrongly delivered product(s) and we will take care of it.
How do I return
Get in touch with our customer service by sending an e-mail. Indicate which item(s) you would like to return and the reason for your return. We will instruct you on how to return the item.
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
Refund
How long does it take for a refund to be processed?
After we received your package, you will receive a refund confirmation email with details of the item you have returned and the amount that will be refunded to your original payment method. Please allow up to 30 days for the refund to appear in your account.
The original shipping fees are non-refundable.
Can I return a sale item?
All sale items are final and cannot be refunded.
Late or Missing Refunds
Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days of receiving your approval.
Missing or delayed refunds: If you haven’t received a return yet, check your bank account once more first. Contact your credit card company next, as it can take some time for the refund to show up on your account.
Contact us
E-mail: [email protected]
Address business: 2827 Freeman St, Fort Wayne, IN 46802, US
Phone number: +1 608-403-4972